Update experience to tune for MBTA application
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@ -18,28 +18,30 @@
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{
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\begin{cvitems} % Description(s) of tasks/responsibilities
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\item {
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Audit and consolidate IT resource and asset management into a single
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business segment to reduce duplicate spending and improve day-to-day
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employee workflows.
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Audit and consolidate IT resource management into a single
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department to reduce duplicate spending and improve day-to-day
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employee workflows. Create a budget and ordering process for IT resources.
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}
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\item {
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Administer IT resources at all levels, including facility infrastructure,
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Operate as a single IT administrator to manage resources at all levels
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and in all areas of the business, including facility infrastructure,
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cloud resources, licensing, physical and virtual servers, and employee
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workstations.
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}
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\item {
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Provide daily support for employees across all business segments at every
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level, including Windows and Mac workstations, enterprise resource managment,
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access control, and product security reviews.
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Provide daily support for the entire organization across four timezones.
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Support Windows, MacOS, and Linux workstations, enterprise resource
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management, access control, and security incidents.
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}
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\item {
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Design and implement a top-to-bottom replacement of the core corporate network
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infrastructure including virtual private clouds, on site network equipment,
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Designed and implemented a top-to-bottom replacement of core network
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infrastructure including virtual private clouds, on-site network equipment,
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and virtual private networking.
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}
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\item {
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Manage ongoing relationship with existing vendors including the corporate Managed
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Service Provider partner.
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Offboard and assume responsibilities of existing Managed
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Service Provider and manage relationships with IT vendors
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as the primary point of contact.
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}
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\end{cvitems}
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}
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@ -53,26 +55,31 @@
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{
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\begin{cvitems} % Description(s) of tasks/responsibilities
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\item {
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Took ownership of a network monitoring system built specifically for
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Took ownership of a Network Monitoring System built specifically for
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Starry's WISP network model, expanding and developing the system to meet
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the needs of the Network Operations team and handle a thirty-fold workload
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increase.
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}
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\item {
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Provided 24/7 support for the NMS to ensure uninterrupted access
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to alerts, data, and performance reports for the Tier 2 Support team and
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executive leadership.
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}
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\item {
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Designed and deployed a testbed management network using off-the-shelf
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routing equipment and Ansible that connected engineering systems at all
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eleven corporate offices across the country.
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}
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\item {
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Helped to lead a team developing Ansible automation for managing and
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Helped lead a team developing Ansible automation for managing and
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securing hundreds of physical engineering systems across four departments.
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}
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%\item {
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% Contributed to the design, implementation, and operation of a REST API for
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% indexing test results to serve the needs of multiple test teams.
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%}
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\item {
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Contributed to the design, implementation, and operation of a REST API for
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indexing test results to serve the needs of multiple test teams.
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}
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\item {
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Facilitated interoperation between the Manufacturing Division and
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Facilitated inter-operation between the Manufacturing Division and
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Product Engineering to support expanded access to internal technology,
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increased awareness of documentation and knowledge resources, and greater
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cross-team communication.
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@ -88,19 +95,19 @@
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{August 2013 - June 2018} % Date(s)
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{
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\begin{cvitems} % Description(s) of tasks/responsibilities
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\item {
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Acted as first point of contact for users experiencing networking issues to
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triage problems and escalate to network engineers when appropriate.
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}
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% \item {
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% Acted as first point of contact for users experiencing networking issues to
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% triage problems and escalate to network engineers when appropriate.
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% }
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\item {
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Assisted with regular maintenance of the three campus data centers, including
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replacing faulty PDUs, organizing and documenting routed cables, and retiring
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replacing faulty PDUs, organizing and documenting routed cables, and retirement of
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network and server hardware.
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}
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\item {
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Planned and developed campus-wide documentation of network conduit to
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provide the Network Operations and Telecommunication departments with better
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information sources when triaging problems, doing maintenance work, and
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information sources when triaging problems, performing maintenance work, and
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planning expansions.
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}
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\end{cvitems}
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@ -116,16 +123,16 @@
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\begin{cvitems} % Description(s) of tasks/responsibilities
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\item {
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Tested official product tutorials for compliance with user workflows in
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SOLIDWORKS 2016 and updated the tutorials where they were outdated.
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SOLIDWORKS 2016 and updated the tutorials if they were outdated.
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}
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\item {
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Designed and wrote new tutorials for the newly implemented advanced
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electrical and pipe routing tools added to SOLIDWORKS 2016.
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}
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\item {
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Responded to and fixed user submitted bug reports concerning errors,
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mistakes, or ambiguity in the official product documentation.
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}
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% \item {
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% Responded to and fixed user submitted bug reports concerning errors,
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% mistakes, or ambiguity in the official product documentation.
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% }
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\end{cvitems}
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}
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