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Update experience to tune for MBTA application

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Ethan Paul 2024-04-24 15:37:40 -04:00
parent 3964c315df
commit e349dc89bb
Signed by: enpaul
GPG Key ID: 9B6D99E4CFA31867
1 changed files with 36 additions and 29 deletions
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content/experience.tex
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@ -18,28 +18,30 @@
{
\begin{cvitems} % Description(s) of tasks/responsibilities
\item {
Audit and consolidate IT resource and asset management into a single
business segment to reduce duplicate spending and improve day-to-day
employee workflows.
Audit and consolidate IT resource management into a single
department to reduce duplicate spending and improve day-to-day
employee workflows. Create a budget and ordering process for IT resources.
}
\item {
Administer IT resources at all levels, including facility infrastructure,
Operate as a single IT administrator to manage resources at all levels
and in all areas of the business, including facility infrastructure,
cloud resources, licensing, physical and virtual servers, and employee
workstations.
}
\item {
Provide daily support for employees across all business segments at every
level, including Windows and Mac workstations, enterprise resource managment,
access control, and product security reviews.
Provide daily support for the entire organization across four timezones.
Support Windows, MacOS, and Linux workstations, enterprise resource
management, access control, and security incidents.
}
\item {
Design and implement a top-to-bottom replacement of the core corporate network
infrastructure including virtual private clouds, on site network equipment,
Designed and implemented a top-to-bottom replacement of core network
infrastructure including virtual private clouds, on-site network equipment,
and virtual private networking.
}
\item {
Manage ongoing relationship with existing vendors including the corporate Managed
Service Provider partner.
Offboard and assume responsibilities of existing Managed
Service Provider and manage relationships with IT vendors
as the primary point of contact.
}
\end{cvitems}
}
@ -53,26 +55,31 @@
{
\begin{cvitems} % Description(s) of tasks/responsibilities
\item {
Took ownership of a network monitoring system built specifically for
Took ownership of a Network Monitoring System built specifically for
Starry's WISP network model, expanding and developing the system to meet
the needs of the Network Operations team and handle a thirty-fold workload
increase.
}
\item {
Provided 24/7 support for the NMS to ensure uninterrupted access
to alerts, data, and performance reports for the Tier 2 Support team and
executive leadership.
}
\item {
Designed and deployed a testbed management network using off-the-shelf
routing equipment and Ansible that connected engineering systems at all
eleven corporate offices across the country.
}
\item {
Helped to lead a team developing Ansible automation for managing and
Helped lead a team developing Ansible automation for managing and
securing hundreds of physical engineering systems across four departments.
}
%\item {
% Contributed to the design, implementation, and operation of a REST API for
% indexing test results to serve the needs of multiple test teams.
%}
\item {
Contributed to the design, implementation, and operation of a REST API for
indexing test results to serve the needs of multiple test teams.
}
\item {
Facilitated interoperation between the Manufacturing Division and
Facilitated inter-operation between the Manufacturing Division and
Product Engineering to support expanded access to internal technology,
increased awareness of documentation and knowledge resources, and greater
cross-team communication.
@ -88,19 +95,19 @@
{August 2013 - June 2018} % Date(s)
{
\begin{cvitems} % Description(s) of tasks/responsibilities
\item {
Acted as first point of contact for users experiencing networking issues to
triage problems and escalate to network engineers when appropriate.
}
% \item {
% Acted as first point of contact for users experiencing networking issues to
% triage problems and escalate to network engineers when appropriate.
% }
\item {
Assisted with regular maintenance of the three campus data centers, including
replacing faulty PDUs, organizing and documenting routed cables, and retiring
replacing faulty PDUs, organizing and documenting routed cables, and retirement of
network and server hardware.
}
\item {
Planned and developed campus-wide documentation of network conduit to
provide the Network Operations and Telecommunication departments with better
information sources when triaging problems, doing maintenance work, and
information sources when triaging problems, performing maintenance work, and
planning expansions.
}
\end{cvitems}
@ -116,16 +123,16 @@
\begin{cvitems} % Description(s) of tasks/responsibilities
\item {
Tested official product tutorials for compliance with user workflows in
SOLIDWORKS 2016 and updated the tutorials where they were outdated.
SOLIDWORKS 2016 and updated the tutorials if they were outdated.
}
\item {
Designed and wrote new tutorials for the newly implemented advanced
electrical and pipe routing tools added to SOLIDWORKS 2016.
}
\item {
Responded to and fixed user submitted bug reports concerning errors,
mistakes, or ambiguity in the official product documentation.
}
% \item {
% Responded to and fixed user submitted bug reports concerning errors,
% mistakes, or ambiguity in the official product documentation.
% }
\end{cvitems}
}