resume/content/experience.tex

%-------------------------------------------------------------------------------
%	SECTION TITLE
%-------------------------------------------------------------------------------
\cvsection{Experience}


%-------------------------------------------------------------------------------
%	CONTENT
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\begin{cventries}

%---------------------------------------------------------
  \cventry
    {Portal Instruments Inc. - Information Technology} % Job title
    {Principal Information Technology and Security Engineer} % Organization
    {Cambridge MA, United States} % Location
    {August 2022 - Present} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Audit and consolidate IT resource management into a single
          department to reduce duplicate spending and improve day-to-day 
          employee workflows. Create a budget and ordering process for IT resources.
        }
        \item {
          Operate as a single IT administrator to manage resources at all levels 
          and in all areas of the business, including facility infrastructure,
          cloud resources, licensing, physical and virtual servers, and employee
          workstations.
        }
        \item {
          Provide daily support for the entire organization across four timezones. 
          Support Windows, MacOS, and Linux workstations, enterprise resource 
          management, access control, and security incidents.
        }
        \item {
          Designed and implemented a top-to-bottom replacement of core network 
          infrastructure including virtual private clouds, on-site network equipment, 
          and virtual private networking.
        }
        \item {
          Offboard and assume responsibilities of existing Managed
          Service Provider and manage relationships with IT vendors 
          as the primary point of contact.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Starry Inc. - Product Engineering} % Job title
    {Systems Administrator / Development Operations Engineer} % Organization
    {Boston MA, United States} % Location
    {June 2018 - August 2022} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Took ownership of a Network Monitoring System built specifically for
          Starry's WISP network model, expanding and developing the system to meet
          the needs of the Network Operations team and handle a thirty-fold workload
          increase.
        }
        \item {
          Provided 24/7 support for the NMS to ensure uninterrupted access
          to alerts, data, and performance reports for the Tier 2 Support team and 
          executive leadership.
        }
        \item {
          Designed and deployed a testbed management network using off-the-shelf
          routing equipment and Ansible that connected engineering systems at all
          eleven corporate offices across the country.
        }
        \item {
          Helped lead a team developing Ansible automation for managing and
          securing hundreds of physical engineering systems across four departments.
        }
        %\item {
        %  Contributed to the design, implementation, and operation of a REST API for
        %  indexing test results to serve the needs of multiple test teams.
        %}
        \item {
          Facilitated inter-operation between the Manufacturing Division and
          Product Engineering to support expanded access to internal technology,
          increased awareness of documentation and knowledge resources, and greater
          cross-team communication.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Worcester Polytechnic Institute - Network Operations Center} % Job title
    {Senior Network Technician} % Organization
    {Worcester MA, United States} % Location
    {August 2013 - June 2018} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        % \item {
        %   Acted as first point of contact for users experiencing networking issues to
        %   triage problems and escalate to network engineers when appropriate.
        % }
        \item {
          Assisted with regular maintenance of the three campus data centers, including
          replacing faulty PDUs, organizing and documenting routed cables, and retirement of
          network and server hardware.
        }
        \item {
          Planned and developed campus-wide documentation of network conduit to
          provide the Network Operations and Telecommunication departments with better
          information sources when triaging problems, performing maintenance work, and
          planning expansions.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Dassault Systèmes S.E. - SOLIDWORKS User Experience} % Job title
    {Contract Technical Writer} % Organization
    {Waltham MA, United States} % Location
    {May 2015 - January 2016} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Tested official product tutorials for compliance with user workflows in
          SOLIDWORKS 2016 and updated the tutorials if they were outdated.
        }
        \item {
          Designed and wrote new tutorials for the newly implemented advanced
          electrical and pipe routing tools added to SOLIDWORKS 2016.
        }
        % \item {
        %   Responded to and fixed user submitted bug reports concerning errors,
        %   mistakes, or ambiguity in the official product documentation.
        % }
      \end{cvitems}
    }

\end{cventries}