From e349dc89bb2363cf0d296d4b510769649891e590 Mon Sep 17 00:00:00 2001 From: Ethan Paul Date: Wed, 24 Apr 2024 15:37:40 -0400 Subject: [PATCH] Update experience to tune for MBTA application --- content/experience.tex | 65 +++++++++++++++++++++++------------------- 1 file changed, 36 insertions(+), 29 deletions(-) diff --git a/content/experience.tex b/content/experience.tex index 2a33f6d..68ece6f 100644 --- a/content/experience.tex +++ b/content/experience.tex @@ -18,28 +18,30 @@ { \begin{cvitems} % Description(s) of tasks/responsibilities \item { - Audit and consolidate IT resource and asset management into a single - business segment to reduce duplicate spending and improve day-to-day - employee workflows. + Audit and consolidate IT resource management into a single + department to reduce duplicate spending and improve day-to-day + employee workflows. Create a budget and ordering process for IT resources. } \item { - Administer IT resources at all levels, including facility infrastructure, + Operate as a single IT administrator to manage resources at all levels + and in all areas of the business, including facility infrastructure, cloud resources, licensing, physical and virtual servers, and employee workstations. } \item { - Provide daily support for employees across all business segments at every - level, including Windows and Mac workstations, enterprise resource managment, - access control, and product security reviews. + Provide daily support for the entire organization across four timezones. + Support Windows, MacOS, and Linux workstations, enterprise resource + management, access control, and security incidents. } \item { - Design and implement a top-to-bottom replacement of the core corporate network - infrastructure including virtual private clouds, on site network equipment, + Designed and implemented a top-to-bottom replacement of core network + infrastructure including virtual private clouds, on-site network equipment, and virtual private networking. } \item { - Manage ongoing relationship with existing vendors including the corporate Managed - Service Provider partner. + Offboard and assume responsibilities of existing Managed + Service Provider and manage relationships with IT vendors + as the primary point of contact. } \end{cvitems} } @@ -53,26 +55,31 @@ { \begin{cvitems} % Description(s) of tasks/responsibilities \item { - Took ownership of a network monitoring system built specifically for + Took ownership of a Network Monitoring System built specifically for Starry's WISP network model, expanding and developing the system to meet the needs of the Network Operations team and handle a thirty-fold workload increase. } + \item { + Provided 24/7 support for the NMS to ensure uninterrupted access + to alerts, data, and performance reports for the Tier 2 Support team and + executive leadership. + } \item { Designed and deployed a testbed management network using off-the-shelf routing equipment and Ansible that connected engineering systems at all eleven corporate offices across the country. } \item { - Helped to lead a team developing Ansible automation for managing and + Helped lead a team developing Ansible automation for managing and securing hundreds of physical engineering systems across four departments. } + %\item { + % Contributed to the design, implementation, and operation of a REST API for + % indexing test results to serve the needs of multiple test teams. + %} \item { - Contributed to the design, implementation, and operation of a REST API for - indexing test results to serve the needs of multiple test teams. - } - \item { - Facilitated interoperation between the Manufacturing Division and + Facilitated inter-operation between the Manufacturing Division and Product Engineering to support expanded access to internal technology, increased awareness of documentation and knowledge resources, and greater cross-team communication. @@ -88,19 +95,19 @@ {August 2013 - June 2018} % Date(s) { \begin{cvitems} % Description(s) of tasks/responsibilities - \item { - Acted as first point of contact for users experiencing networking issues to - triage problems and escalate to network engineers when appropriate. - } + % \item { + % Acted as first point of contact for users experiencing networking issues to + % triage problems and escalate to network engineers when appropriate. + % } \item { Assisted with regular maintenance of the three campus data centers, including - replacing faulty PDUs, organizing and documenting routed cables, and retiring + replacing faulty PDUs, organizing and documenting routed cables, and retirement of network and server hardware. } \item { Planned and developed campus-wide documentation of network conduit to provide the Network Operations and Telecommunication departments with better - information sources when triaging problems, doing maintenance work, and + information sources when triaging problems, performing maintenance work, and planning expansions. } \end{cvitems} @@ -116,16 +123,16 @@ \begin{cvitems} % Description(s) of tasks/responsibilities \item { Tested official product tutorials for compliance with user workflows in - SOLIDWORKS 2016 and updated the tutorials where they were outdated. + SOLIDWORKS 2016 and updated the tutorials if they were outdated. } \item { Designed and wrote new tutorials for the newly implemented advanced electrical and pipe routing tools added to SOLIDWORKS 2016. } - \item { - Responded to and fixed user submitted bug reports concerning errors, - mistakes, or ambiguity in the official product documentation. - } + % \item { + % Responded to and fixed user submitted bug reports concerning errors, + % mistakes, or ambiguity in the official product documentation. + % } \end{cvitems} }