resume/content/experience.tex

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%-------------------------------------------------------------------------------
% SECTION TITLE
%-------------------------------------------------------------------------------
\cvsection{Experience}
%-------------------------------------------------------------------------------
% CONTENT
%-------------------------------------------------------------------------------
\begin{cventries}
2024-04-20 00:18:02 +00:00
%---------------------------------------------------------
\cventry
{Principal Information Technology and Security Engineer} % Job title
{Portal Instruments Inc. - Information Technology} % Organization
{Cambridge MA, United States} % Location
{August 2022 - Present} % Date(s)
{
\begin{cvitems} % Description(s) of tasks/responsibilities
\item {
Audit and consolidate IT resource and asset management into a single
business segment to reduce duplicate spending and improve day-to-day
employee workflows.
}
\item {
Provide daily support for employees across all business segments at every
level, including Windows and Mac workstations, enterprise resource managment,
access control, and product security reviews.
}
\item {
Design and implement a top-to-bottom replacement of the core corporate network
infrastructure including virtual private clouds, on site network equipment,
and virtual private networking.
}
\item {
Manage ongoing relationship with existing vendors including the corporate Managed
Service Provider partner.
}
\end{cvitems}
}
%---------------------------------------------------------
\cventry
{Systems Administrator / Development Operations Engineer} % Job title
2024-04-20 00:18:02 +00:00
{Starry Inc. - Product Engineering} % Organization
{Boston MA, United States} % Location
2024-04-20 00:18:02 +00:00
{June 2018 - August 2022} % Date(s)
{
\begin{cvitems} % Description(s) of tasks/responsibilities
\item {
2022-03-29 22:40:43 +00:00
Took ownership of a network monitoring system built specifically for
Starry's WISP network model, expanding and developing the system to meet
the needs of the Network Operations team and handle a thirty-fold workload
increase.
}
\item {
2024-04-20 00:18:02 +00:00
Designed and deployed a testbed management network using off-the-shelf
routing equipment and Ansible that connected engineering systems at all
eleven corporate offices across the country.
}
\item {
Helped to lead a team developing Ansible automation for managing and
securing hundreds of physical engineering systems across four departments.
}
\item {
Contributed to the design, implementation, and operation of a REST API for
indexing test results to serve the needs of multiple test teams.
}
\item {
2022-03-29 22:40:43 +00:00
Facilitated interoperation between the Manufacturing Division and
Product Engineering to support expanded access to internal technology,
increased awareness of documentation and knowledge resources, and greater
cross-team communication.
}
\end{cvitems}
}
%---------------------------------------------------------
\cventry
{Technical Writing Contractor} % Job title
2024-04-20 00:18:02 +00:00
{Dassault Systèmes S.E. - SOLIDWORKS User Experience} % Organization
{Waltham MA, United States} % Location
{May 2015 - January 2016} % Date(s)
{
\begin{cvitems} % Description(s) of tasks/responsibilities
\item {
2022-03-29 22:40:43 +00:00
Tested official product tutorials for compliance with user workflows in
SOLIDWORKS 2016 and updated the tutorials where they were outdated.
}
\item {
2022-03-29 22:40:43 +00:00
Designed and wrote new tutorials for the newly implemented advanced
electrical and pipe routing tools added to SOLIDWORKS 2016.
}
2024-04-20 00:18:02 +00:00
\item {
2022-03-29 22:40:43 +00:00
Responded to and fixed user submitted bug reports concerning errors,
mistakes, or ambiguity in the official product documentation.
}
\end{cvitems}
}
%---------------------------------------------------------
\cventry
{Senior Network Technician} % Job title
2024-04-20 00:18:02 +00:00
{Worcester Polytechnic Institute - Network Operations Center} % Organization
{Worcester MA, United States} % Location
{August 2013 - June 2018} % Date(s)
{
\begin{cvitems} % Description(s) of tasks/responsibilities
\item {
2022-03-29 22:40:43 +00:00
Acted as first point of contact for users experiencing networking issues to
triage problems and escalate to network engineers when appropriate.
}
\item {
2022-03-29 22:40:43 +00:00
Assisted with regular maintenance of the three campus data centers, including
replacing faulty PDUs, organizing and documenting routed cables, and retiring
network and server hardware.
}
\item {
Planned and developed campus-wide documentation of network conduit to
provide the Network Operations and Telecommunication departments with better
information sources when triaging problems, doing maintenance work, and
planning expansions.
}
\end{cvitems}
}
\end{cventries}