resume/content/experience.tex

%-------------------------------------------------------------------------------
%	SECTION TITLE
%-------------------------------------------------------------------------------
\cvsection{Experience}


%-------------------------------------------------------------------------------
%	CONTENT
%-------------------------------------------------------------------------------
\begin{cventries}

%---------------------------------------------------------
  \cventry
    {Systems Administrator / Development Operations Engineer} % Job title
    {Starry Inc - Product Engineering} % Organization
    {Boston MA, United States} % Location
    {June 2018 - Present} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Took ownership of a network monitoring system built specifically for
          Starry's WISP network model, expanding and developing the system using
          Python, Docker, MariaDB, and AWS to handle a 30x larger workload.
        }
        \item {
          Designed and deployed a testbed management network using Ubiquiti
          EdgeRouters and Ansible that connected engineering equipment at all
          eleven corporate offices across the country.
        }
        \item {
          Helped to lead a team developing Ansible tooling for managing and
          securing hundreds of physical engineering systems.
        }
        \item {
          Contributed to the design and implementation of a REST API for indexing
          test results built on Python, Flask, Nginx and MariaDB.
        }
        \item {
          Facilitated interoperation between the Manufacturing Division and
          Product Engineering to support expanded access to internal technology,
          increased awareness of documentation and knowledge resources, and greater
          cross-team communication.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Development Operations Contractor} % Job title
    {Dassault Systèmes SE - SOLIDWORKS User Experience} % Organization
    {Waltham MA, United States} % Location
    {May 2016 - August 2017} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Worked as a software specialist on a Graphics Design team to replace
          an existing unsupported image asset lifecycle management tool.
        }
        \item {
          Designed and implemented a web application stack using PHP, JQuery, and
          MySQL to provide a web portal for internal clients to request new icons
          from the graphics design team, provide feedback and iteration on icon
          requests, and serve as the source of truth for finalized icon image assets.
        }
        \item {
          Designed and implemented a MySQL database schema to store metadata about
          icon assets and the migrations necessary to convert the existing legacy data
          into the new schema layout.
        }
        \item {
          Designed the final deployment infrastructure using Windows Server 2012,
          IIS 8.5, and MySQL Server, then communicated these requirements to the
          IT Department for implementation.
        }
      \end{cvitems}
    }

    \cventry
    {Technical Writing Contractor} % Job title
    {} % Organization
    {} % Location
    {May 2015 - January 2016} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Tested official product tutorials for compliance with user workflows in
          SOLIDWORKS 2016 and updated the tutorials where they were outdated.
        }
        \item {
          Designed and wrote new tutorials for the newly implemented advanced
          electrical and pipe routing tools added to SOLIDWORKS 2016.
        }
        \item {
          Responded to and fixed user submitted bug reports concerning errors,
          mistakes, or ambiguity in the official product documentation.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Senior Network Technician} % Job title
    {Worcester Polytechnic Institute - Network Operations} % Organization
    {Worcester MA, United States} % Location
    {August 2013 - June 2018} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Organized and executed preemptive campus-wide testing of ethernet conduit in
          limited-access facilities to identify and repair faulty infrastructure.
        }
        \item {
          Planned and implemented campus-wide documentation of network conduit to
          provide technicians, network architects, and telecommunications with better
          information sources when triaging problems, doing maintenance work, and
          planning expansions.
        }
        \item {
          Developed procedures for technicians to follow when debugging WPA certificate
          authentication on Windows, Mac, Android, and iPhone systems.
        }
        \item {
          Acted as first point of contact for users experiencing networking issues to
          triage problems and escalate to network engineers when appropriate.
        }
        \item {
          Assisted with regular maintenance of the three campus data centers, including
          replacing faulty PDUs, organizing and documenting routed cables, and retiring
          network and server hardware.
        }
      \end{cvitems}
    }

\end{cventries}