255 lines
13 KiB
HTML
255 lines
13 KiB
HTML
<!DOCTYPE html>
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<html class="no-js" itemscope itemtype="http://schema.org/Product">
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<head>
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<meta charset="utf-8">
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<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
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<title itemprop="name">Master Password — Secure your life, forget your passwords.</title>
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<meta itemprop="description" content="Master Password is an ingenious password solution that makes your passwords truly impossible to lose." />
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<meta itemprop="image" content="http://masterpassword.lyndir.com/img/iTunesArtwork-Rounded.png" />
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<meta name="apple-itunes-app" content="app-id=510296984" />
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<meta name="viewport" content="width=device-width">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<link rel="icon" href="img/favicon.png" type="image/x-png" />
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<link rel="shortcut icon" href="img/favicon.png" type="image/x-png" />
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<link rel="stylesheet" href="css/bootstrap.min.css">
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<link rel="stylesheet" href="css/bootstrap-responsive.min.css">
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<link rel="stylesheet" href="css/main.css?1">
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<script src="js/vendor/modernizr-2.6.2.min.js"></script>
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<script src="js/vendor/prefixfree.min.js"></script>
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</head>
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<body itemscope itemtype="http://schema.org/MobileSoftwareApplication" id="trouble">
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<!--[if lt IE 7]>
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<p class="chromeframe">You are using an <strong>outdated</strong> browser. Please <a href="http://browsehappy.com/">upgrade your browser</a> or <a href="http://www.google.com/chromeframe/?redirect=true">activate Google Chrome Frame</a> to improve your experience.</p>
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<![endif]-->
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<nav class="navbar navbar-fixed-top">
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<div class="navbar-inner">
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<div class="container">
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<button type="button" class="btn btn-navbar" data-toggle="collapse" data-target=".nav-collapse">
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<span class="icon-bar"></span>
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<span class="icon-bar"></span>
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<span class="icon-bar"></span>
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</button>
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<a class="brand" href="./">●●●|</a>
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<div class="nav-collapse collapse">
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<ul class="nav">
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<li><a href="./">App</a></li>
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<li><a href="security.html">Security</a></li>
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<li><a href="faq.html">FAQ</a></li>
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<li><a href="algorithm.html">Algorithm</a></li>
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<li class="active"><a href="support.html">Support</a></li>
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<li><a href="http://github.com/Lyndir/MasterPassword/">Source (GPL)</a></li>
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</ul>
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<ul class="nav pull-right">
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<li class="divider-vertical"></li>
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<li><a href="MasterPassword_PressKit.zip" onclick="_gaq.push(['_trackPageview', '/outbound/presskit']);">⬇ Press Kit</a></li>
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<li><a href="http://itunes.apple.com/app/id510296984" onclick="goog_report_conversion('index-fixed-header');_gaq.push(['_trackPageview', '/outbound/itunes']);" class="img"><img src="img/appstore.svg" /></a></li>
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</ul>
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</div><!--/.nav-collapse -->
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</div>
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</div>
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</nav>
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<header>
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<img class="background" src="img/mp-process-angled.png" data-stellar-ratio="2.5" />
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<div class="container">
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<!-- <div class="box effect-8">
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iframe id="ytplayer" type="text/html" width="640" height="360" frameborder="0"
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src="http://www.youtube.com/embed/QTfA0O7YnHQ?origin=http://masterpassword.lyndir.com&autohide=1&autoplay=0&rel=0&showinfo=0&theme=light&color=white"></iframe
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<iframe width="640" height="360" frameborder="0" webkitAllowFullScreen mozallowfullscreen allowFullScreen
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src="http://player.vimeo.com/video/45803664?title=0&byline=0&portrait=0&color=ffffff"></iframe>
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</div> -->
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<div class="content">
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<h2>Troubleshooting</h2>
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</div>
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</div>
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</header>
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<section><div class="content">
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<p>If you run into issues, try these solutions to known problems.</p>
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<div class="thumb clearfix">
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<h1>iCloud sites disappeared</h1>
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<p>If you're using iCloud and find your sites have suddenly disappeared, try the following solutions:</p>
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<h2>Make sure you're connected</h2>
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<p>This may go without saying, but while you're performing these steps, make sure you have a good and stable connection to the Internet. Wi-Fi is preferred to avoid unexpected connection drops.</p>
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<p>Also consider giving it a few minutes time. Since iCloud often involves communication between your phone and Apple's servers, this may sometimes take a moment. Let your phone sit there for up to 10 minutes with the app open. Your data might just suddenly re-appear.
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<h2>Make sure iCloud is turned on</h2>
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<p>Some people have reported issues with their app going blank when they had enabled iCloud but didn't have iCloud turned on for their device. When you choose to use iCloud, make sure you're logged into your iCloud account in Settings and that Document sync is actually enabled.</p>
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<h2>Re-enable iCloud from Settings</h2>
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<p>Sometimes, iCloud just stops talking to Apple's servers. There's no indication of why iCloud encounters this problem, but the following steps may jug it back to life. The idea is to delete your iCloud account from your phone using Settings, and then add it back. After adding your account back, all your iCloud-stored things will just come back to your phone from the cloud. Hopefully, this will include your Master Password sites.
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<ul class="pictures">
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<li>
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<img src="img/re-enable-1.png" />
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</li>
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<li>
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<img src="img/re-enable-2.png" />
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</li>
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<li>
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<img src="img/re-enable-3.png" />
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</li>
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<li>
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<img src="img/re-enable-4.png" />
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</li>
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<li>
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<img src="img/re-enable-5.png" />
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</li>
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</ul>
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<h2>Switch back to the right store</h2>
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<p>Master Password manages your iCloud data within a unique container. As a result of an unexpected event, this container may have changed. Following the steps below, you are able to switch back to a previous container if this was the cause.</p>
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<ul class="pictures">
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<li>
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<img src="img/recovery-1.png" />
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</li>
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<li>
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<img src="img/recovery-2.png" />
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</li>
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<li>
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<img src="img/recovery-3.png" />
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</li>
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<li>
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<img src="img/recovery-4.png" />
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</li>
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<li>
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<img src="img/recovery-5.png" />
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</li>
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<li>
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<img src="img/recovery-6.png" />
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</li>
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<li>
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<img src="img/recovery-7.png" />
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</li>
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<li>
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<img src="img/recovery-8.png" />
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</li>
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</ul>
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</div>
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<div class="thumb clearfix">
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<h1>Other Questions / Issues</h1>
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<p>Don't hesitate to send us a message at <a href="mailto:masterpassword@lyndir.com">masterpassword@lyndir.com</a>. I'll get right on your case. Try to include any details you can. Even better, use the feedback (mail) button from within the app instead and include logs when prompted.</p>
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</div>
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</div></section>
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<footer><div class="muted content">
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<p><em>Master Password is a security product and algorithm by <a href="http://www.lhunath.com">Maarten Billemont</a>, <a href="http://www.lyndir.com">Lyndir</a> (© 2011-2013).</em></p>
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<p><a href="http://gorillas.lyndir.com">Gorillas</a> ● <a href="http://deblock.lyndir.com">DeBlock</a> ● <a href="http://github.com/Lyndir">GitHub</a> ● <a href="http://thanks.lhunath.com">Send Thanks</a></p>
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