resume/content/experience.tex

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%	SECTION TITLE
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\cvsection{Experience}


%-------------------------------------------------------------------------------
%	CONTENT
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\begin{cventries}

%---------------------------------------------------------
  \cventry
    {Principal Information Technology and Security Engineer} % Job title
    {Portal Instruments Inc. - Information Technology} % Organization
    {Cambridge MA, United States} % Location
    {August 2022 - Present (2 years)} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Audit and consolidate IT resource and asset management into a single
          business segment to reduce duplicate spending and improve day-to-day 
          employee workflows.
        }
        \item {
          Administer IT resources at all levels, including facility infrastructure,
          cloud resources, licensing, physical and virtual servers, and employee
          workstations.
        }
        \item {
          Provide daily support for employees across all business segments at every 
          level, including Windows and Mac workstations, enterprise resource managment, 
          access control, and product security reviews.
        }
        \item {
          Design and implement a top-to-bottom replacement of the core corporate network 
          infrastructure including virtual private clouds, on site network equipment, 
          and virtual private networking.
        }
        \item {
          Manage ongoing relationship with existing vendors including the corporate Managed 
          Service Provider partner.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Systems Administrator / Development Operations Engineer} % Job title
    {Starry Inc. - Product Engineering} % Organization
    {Boston MA, United States} % Location
    {June 2018 - August 2022 (4 years)} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Took ownership of a network monitoring system built specifically for
          Starry's WISP network model, expanding and developing the system to meet
          the needs of the Network Operations team and handle a thirty-fold workload
          increase.
        }
        \item {
          Designed and deployed a testbed management network using off-the-shelf
          routing equipment and Ansible that connected engineering systems at all
          eleven corporate offices across the country.
        }
        \item {
          Helped to lead a team developing Ansible automation for managing and
          securing hundreds of physical engineering systems across four departments.
        }
        \item {
          Contributed to the design, implementation, and operation of a REST API for
          indexing test results to serve the needs of multiple test teams.
        }
        \item {
          Facilitated interoperation between the Manufacturing Division and
          Product Engineering to support expanded access to internal technology,
          increased awareness of documentation and knowledge resources, and greater
          cross-team communication.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Technical Writing Contractor} % Job title
    {Dassault Systèmes S.E. - SOLIDWORKS User Experience} % Organization
    {Waltham MA, United States} % Location
    {May 2015 - January 2016 (8 months)} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Tested official product tutorials for compliance with user workflows in
          SOLIDWORKS 2016 and updated the tutorials where they were outdated.
        }
        \item {
          Designed and wrote new tutorials for the newly implemented advanced
          electrical and pipe routing tools added to SOLIDWORKS 2016.
        }
	      \item {
          Responded to and fixed user submitted bug reports concerning errors,
          mistakes, or ambiguity in the official product documentation.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Senior Network Technician} % Job title
    {Worcester Polytechnic Institute - Network Operations Center} % Organization
    {Worcester MA, United States} % Location
    {August 2013 - June 2018 (5 years)} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Acted as first point of contact for users experiencing networking issues to
          triage problems and escalate to network engineers when appropriate.
        }
        \item {
          Assisted with regular maintenance of the three campus data centers, including
          replacing faulty PDUs, organizing and documenting routed cables, and retiring
          network and server hardware.
        }
        \item {
          Planned and developed campus-wide documentation of network conduit to
          provide the Network Operations and Telecommunication departments with better
          information sources when triaging problems, doing maintenance work, and
          planning expansions.
        }
      \end{cvitems}
    }

\end{cventries}