resume/content/experience.tex

%-------------------------------------------------------------------------------
%	SECTION TITLE
%-------------------------------------------------------------------------------
\cvsection{Experience}


%-------------------------------------------------------------------------------
%	CONTENT
%-------------------------------------------------------------------------------
\begin{cventries}

%---------------------------------------------------------
  \cventry
    {Systems Administrator / Development Operations Engineer} % Job title
    {Starry Inc - Product Engineering} % Organization
    {Boston MA, United States} % Location
    {June 2018 - Present} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Took ownership of a network monitoring system built specifically for
          Starry's WISP network model, expanding and developing the system to meet
          the needs of the Network Operations team and handle a thirty-fold workload
          increase.
        }
        \item {
          Designed and deployed a testbed management network using Ubiquiti
          EdgeRouters and Ansible that connected engineering equipment at all
          eleven corporate offices across the country.
        }
        \item {
          Helped to lead a team developing Ansible automation for managing and
          securing hundreds of physical engineering systems across four departments.
        }
        \item {
          Contributed to the design, implementation, and operation of a REST API for
          indexing test results to serve the needs of multiple test teams.
        }
        \item {
          Facilitated interoperation between the Manufacturing Division and
          Product Engineering to support expanded access to internal technology,
          increased awareness of documentation and knowledge resources, and greater
          cross-team communication.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Development Operations Contractor} % Job title
    {Dassault Systèmes SE - SOLIDWORKS User Experience} % Organization
    {Waltham MA, United States} % Location
    {May 2016 - August 2017} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Worked as a software specialist on a Graphics Design team to replace
          an existing unsupported image asset lifecycle management tool.
        }
        \item {
          Designed and implemented a web application stack using PHP, JQuery, and
          MySQL to provide a web portal for internal clients to request new images
          from the graphics design team, provide feedback and iteration on image
          requests, and serve as the source of truth for finalized image assets.
        }
        \item {
          Designed and implemented a MySQL database schema to store metadata about
          image assets to help automate existing workflows on the team.
        }
        \item {
          Designed the final deployment infrastructure using Windows Server 2012,
          IIS 8.5, and MySQL Server, then worked with the IT deparment to implement
          these requirements.
        }
      \end{cvitems}
    }

    \cventry
    {Technical Writing Contractor} % Job title
    {} % Organization
    {} % Location
    {May 2015 - January 2016} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Tested official product tutorials for compliance with user workflows in
          SOLIDWORKS 2016 and updated the tutorials where they were outdated.
        }
        \item {
          Designed and wrote new tutorials for the newly implemented advanced
          electrical and pipe routing tools added to SOLIDWORKS 2016.
        }
        \item {
          Responded to and fixed user submitted bug reports concerning errors,
          mistakes, or ambiguity in the official product documentation.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Senior Network Technician} % Job title
    {Worcester Polytechnic Institute - Network Operations} % Organization
    {Worcester MA, United States} % Location
    {August 2013 - June 2018} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Developed procedures for technicians to follow when debugging WPA certificate
          authentication on Windows, Android, iPhone, and Ubuntu systems.
        }
        \item {
          Acted as first point of contact for users experiencing networking issues to
          triage problems and escalate to network engineers when appropriate.
        }
        \item {
          Assisted with regular maintenance of the three campus data centers, including
          replacing faulty PDUs, organizing and documenting routed cables, and retiring
          network and server hardware.
        }
        \item {
          Organized and executed preemptive campus-wide testing of ethernet conduit in
          limited-access facilities to identify and repair faulty infrastructure.
        }
        \item {
          Planned and developed campus-wide documentation of network conduit to
          provide the Network Operations and Telecommunication departments with better
          information sources when triaging problems, doing maintenance work, and
          planning expansions.
        }
      \end{cvitems}
    }

\end{cventries}