resume/content/experience.tex

%-------------------------------------------------------------------------------
%	SECTION TITLE
%-------------------------------------------------------------------------------
\cvsection{Experience}


%-------------------------------------------------------------------------------
%	CONTENT
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\begin{cventries}

%---------------------------------------------------------
  \cventry
    {Portal Instruments Inc. - Information Technology} % Company + department
    {Principal Information Technology and Security Engineer} % Job title
    {Cambridge MA, United States} % Location
    {August 2022 - Present} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        % \item {
        %   Audit and consolidate IT resource management into a single
        %   department to reduce duplicate spending and improve day-to-day 
        %   employee workflows. Create a budget and ordering process for IT resources.
        % }
        \item {
          Operate as a single IT administrator to manage resources at all levels 
          and in all areas of the business, including facility infrastructure,
          cloud resources, licensing, physical and virtual servers, and employee
          workstations.
        }
        \item {
          Identify information security vulnerabilities in the company's digital
          infrastructure and develop a prioritization plan for corrective actions. 
          Communicate these security gaps to company leadership, then propose and 
          implement mitigations in accordance with the needs and priorities of 
          the business.
        }
        % \item {
        %   Advise the Software Engineering department on security requirements and best 
        %   practices as part of the company's digital health initiative and expansion into
        %   cloud service offerings. Educate employees at all levels on security
        %   best practices and help foster a collaboratively vigilant security culture.
        % }
        \item {
          Provide daily support for the entire organization across four timezones. 
          Support Windows, MacOS, and Linux workstations, enterprise resource 
          management, access control, and security incidents.
        }
        \item {
          Designed and implemented a top-to-bottom replacement of core network 
          infrastructure including virtual private clouds, on-site network equipment, 
          and virtual private networking.
        }
        % \item {
        %   Offboard and assume responsibilities of existing Managed
        %   Service Provider and manage relationships with IT vendors 
        %   as the primary point of contact.
        % }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Starry Inc. - Product Engineering} % Company + department
    {Systems Administrator / Development Operations Engineer} % Job title
    {Boston MA, United States} % Location
    {June 2018 - August 2022} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        \item {
          Took ownership of a Network Monitoring System built specifically for
          Starry's WISP network model, expanding and developing the system to meet
          the needs of the Network Operations team and handle a thirty-fold workload
          increase.
        }
        \item {
          Provided 24/7 support for the NMS to ensure uninterrupted access
          to alerts, data, and performance reports for the Tier 2 Support team and 
          executive leadership.
        }
        % \item {
        %   Designed and deployed a testbed management network using off-the-shelf
        %   routing equipment and Ansible that connected engineering systems at all
        %   eleven corporate offices across the country.
        % }
        \item {
          Helped lead a team developing Ansible automation for managing and
          securing hundreds of physical engineering systems across four departments.
        }
        \item {
         Contributed to the design, implementation, and operation of a REST API for
         indexing test results to serve the needs of multiple test teams.
        }
        \item {
          Facilitated inter-operation between the Manufacturing Division and
          Product Engineering to support expanded access to internal technology,
          increased awareness of documentation and knowledge resources, and greater
          cross-team communication.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
  \cventry
    {Worcester Polytechnic Institute - Network Operations Center} % Company + department
    {Senior Network Technician} % Job title
    {Worcester MA, United States} % Location
    {August 2013 - June 2018} % Date(s)
    {
      \begin{cvitems} % Description(s) of tasks/responsibilities
        % \item {
        %   Acted as first point of contact for users experiencing networking issues to
        %   triage problems and escalate to network engineers when appropriate.
        % }
        \item {
          Assisted with regular maintenance of the three campus data centers, including
          replacing faulty PDUs, organizing and documenting routed cables, and retirement of
          network and server hardware.
        }
        \item {
          Planned and developed campus-wide documentation of network conduit to
          provide the Network Operations and Telecommunication departments with better
          information sources when triaging problems, performing maintenance work, and
          planning expansions.
        }
      \end{cvitems}
    }

%---------------------------------------------------------
\cventry
{Dassault Systèmes S.E. - SOLIDWORKS User Experience} % Company + department
{Contract Development Operations Specialist} % Job title
{Waltham MA, United States} % Location
{May 2016 - August 2017} % Date(s)
{
  \begin{cvitems} % Description(s) of tasks/responsibilities
    \item {
      Worked as a software specialist on a Graphics Design team to take over 
      maintenance of a custom-built image asset lifecycle management tool and
      design its replacement.
    }
    \item {
      Designed and implemented a web application stack using PHP, JQuery, and
      MySQL to provide a web portal for internal clients to request new assets
      from the graphics design team, provide feedback and iteration on asset
      requests, and serve as the internal source of truth for finalized assets.
    }
    % \item {
    %   Designed the final deployment infrastructure using Windows Server 2012,
    %   IIS 8.5, and MySQL Server, then communicated these requirements to the
    %   IT department for implementation.
    % }
  \end{cvitems}
}


%---------------------------------------------------------
  % \cventry
  %   {Dassault Systèmes S.E. - SOLIDWORKS User Experience} % Company + department
  %   {Contract Technical Writer} % Job title
  %   {Waltham MA, United States} % Location
  %   {May 2015 - January 2016} % Date(s)
  %   {
  %     \begin{cvitems} % Description(s) of tasks/responsibilities
  %       \item {
  %         Tested official product tutorials for compliance with user workflows in
  %         SOLIDWORKS 2016 and updated the tutorials if they were outdated.
  %       }
  %       \item {
  %         Designed and wrote new tutorials for the newly implemented advanced
  %         electrical and pipe routing tools added to SOLIDWORKS 2016.
  %       }
  %       % \item {
  %       %   Responded to and fixed user submitted bug reports concerning errors,
  %       %   mistakes, or ambiguity in the official product documentation.
  %       % }
  %     \end{cvitems}
  %   }

\end{cventries}